Frequently Asked Questions
Who are we?
At Core Sports & Fitness, we pride ourselves in offering our customer’s the best and latest in official athletic gear and casual apparel from the top international sporting brands. Located in Jackson Square in the heart of Hamilton’s downtown core, we are an authorized dealer for Nike, Adidas, Puma, Under Armour, Kooga, Reebok, Barbarian, Speedo, and more! Our stock is updated weekly with carefully selected products to offer athletes the best and latest in equipment and accessories, with an additional collection of casual clothing and footwear for both men and women.
Why buy from us?
When you buy from Core Sports & Fitness, you can rest assured that you are receiving 100% officially licensed product. With over 30 years of experience in sporting goods retail, our sales associates have the knowledge to help you find exactly what you are looking for.
What are my shipping options?
We offer FedEx ground shipping exclusively to Canadian customers, saving you money on both shipping costs and duty and tax payments. For more information on FedEx Ground Shipping please click here. If you currently reside in the Hamilton area, save money on shipping costs! All products in our online catalogue are available in store and our staff are here 7 days a week to help you find exactly what you need.
For international customers we offer a number of FedEx Express Shipping options, all including both shipping and brokerage fees. International shipments may be subject to duty and tax payments, which vary depending on your location. For more information on FedEx Express Shipping, please click here.
How do I make a purchase/payment?
To make a purchase, you must first create an online account. To ensure quick and easy delivery, please ensure your account information is complete, accurate and up-to-date. Once created, you can log-in at any time and view/update your profile under ‘My Account’. Once logged in, you can add items to your shopping cart by clicking ‘Add to Cart’ under the product’s description. Updated regularly, the 'Available Options' menu in the product's description displays the exact items we have in stock.
You can access your shopping cart at any time from the menu located at the bottom of the webpage. When you are ready to make your purchase, click ‘Checkout’ in your shopping cart. The next step is to confirm your shipping address and choose from the available shipping options. These options vary in delivery time and are priced directly from our FedEx business account based on the location you have provided. If you have any questions regarding shipping options or costs, please feel free to contact us or click here for more information.
PayPal is the only accepted method of payment, allowing you to complete an order without providing us with any financial information. To complete the order, click ‘Continue’ on the Payment Information page and confirm the information provided. If all information is correct, click ‘Confirm Order’ to proceed to PayPal and complete the order. We will contact you and ship your purchase immediately once we have received your payment.
How do I know an item is in stock?
Our current available stock is listed under ‘Available Options’ for each product. CoreSportsHamilton.com is updated on a regular basis to match our store’s inventory. Should you purchase an item that is no longer in stock, we will contact you immediately to issue a refund or inform you of similar items we have available in store. Refunds are issued through PayPal, wherein the full amount of your purchase will be added to your credit card account.
How do I know my information is secure?
The only information we receive is your contact information, shipping address, and the product and shipping method you choose when checking out. All financial information is handled by PayPal, who specialize in offering the latest anti-fraud protection with 24/7 account monitoring. For more information on how they keep your information secure, please visit here.